Terms & Conditions

Welcome to Collectiv (collectiv.sg). Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our site or services.

1. General Information

Collectiv is a Singapore-based online platform offering a combination of physical products, digital products, and services to customers worldwide. These Terms govern your use of our website, services, and purchases made through collectiv.sg.

2. Eligibility

Our website is open to users of all ages. However, by using our services, you confirm that you have the legal capacity to enter into a binding agreement.

3. Products and Services

We offer a combination of physical and digital products, as well as services. Product descriptions, images, pricing, and availability are subject to change at any time without prior notice. We make every effort to ensure accuracy, but we do not warrant that all product details are complete, current, or error-free.

4. Orders and Payments

By placing an order, you agree to provide accurate, current, and complete information.
All payments must be made at the time of purchase via the available payment methods on our website.
Collectiv reserves the right to cancel or refuse any order at our sole discretion, including for suspected fraud, pricing errors, or product unavailability.

5. Shipping and Delivery

We offer international shipping. Shipping fees, delivery times, and available regions are outlined at checkout.
Delivery times are estimates and may vary due to customs, courier delays, or other factors beyond our control.
Collectiv is not responsible for any customs duties, taxes, or fees incurred during international shipping.

6. Returns and Refunds

We accept returns and provide refunds under the following conditions:

The item must be in brand new condition and unused.
Returns must be requested within 7 days of delivery.
Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.

Digital products and services are non-refundable unless otherwise stated.

To initiate a return, please contact our support team at info@collectiv.sg

7. Intellectual Property

All content on collectiv.sg, including text, graphics, logos, images, product descriptions, and digital downloads, is the property of Collectiv or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, modify, or distribute any content without written permission from Collectiv.

8. Limitation of Liability

To the fullest extent permitted by law, Collectiv shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the product or service in question.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting to this page. Continued use of the website after changes constitutes your acceptance of the revised Terms.